Really...?

Is it really right that a big corporate company like Next, when deciding to outsource their customer service depart to India, decide to give all their employees an English name?

I was taken aback when raising a recent query I spoke to “Kevin”, who really didn’t sound like a Kevin. I felt this guy’s identity had been taken away from him. Why can he not be known by his birth name, okay I might have to ask him how to spell it but does that matter? When he told me I could email him, he gave me his email address which had an equally English surname.

Unfortunately the matter couldn’t be resolved and I had to call back later in the day, and this time I spoke to “Mary”. The query was all resolved, but I found myself getting increasingly angry that the employees were not allowed to use their own names. Come on Next, sort your life out, and treat all employees with respect.

 

Another ick (a young persons word that I have learnt recently) of mine is when hubby and I are walking out and we meet somebody in the street, and they look at him and say “How is Julie?”. Thankfully hubby always replies “I don’t know, ask her, she’s right here”. Like Kevin and Mary, I also feel I lose my identity at times like this.

 

Feeling really miffed, I find there is only one solution to life my mood, and thankfully I had my PA who is an extension of me, and we are therefore able to do some baking.

At times like these I turn to Alexa and ask for a particular recipe, this time I chose chocolate marble cake. Alexa will talk us through the whole recipe step by step. So between the three of us we were able to bake the perfect chocolate marble cake.

 

Just a short one today, as it’s Good Friday, and we are off too my sisters for lunch, out in the garden.